Contact Details
Matt Willoughby Limited FSP702911 [trading as OneStop Financial Solutions] is the Financial Advice Provider.
You can contact us at:
Phone: 09 218 7602
Email: service@onestopfs.co.nz
Address: Level 2/26 Aviemore Drive, Highland Park, Auckland 2010
Licencing Information
Matt Willoughby Limited FSP702911 [trading as OneStop Financial Solutions] holds a Full licence issued by the Financial Markets Authority to provide financial advice.
Nature & Scope of Advice
OneStop Financial Solutions provides advice to our clients about their mortgages, life and health insurance and KiwiSaver. Our financial advisers provide financial advice in relation to these financial products.
We only provide financial advice about products from certain providers:
For mortgages, we work with the following lenders
ANZ, ASB, BNZ, Sovereign, Westpac, SBS, Co-Operative Bank, Resimac, Bluestone, Liberty, Avanti
For Insurance we use the following companies
AIA, Cigna, Partners Life, nib, Fidelity Life, Asteron Life
For KiwiSaver we work with the following providers
Booster, NZ Funds, Generate, Milford Asset Management
In providing you with insurance financial advice, we will only consider existing term life products. We will not provide advice on existing whole of life or endowment products, so you would need to consult a specialist if you would like advice on those products.
Conflicts of Interest & Incentives
OneStop Financial Solutions and our Financial Advisers receive commissions from the providers on whose products we give financial advice (the insurers, banks and KiwiSaver providers). If you decide to take out insurance, a mortgage or sign up to a KiwiSaver provider, the provider will pay a commission to OneStop Financial Solutions and to your adviser. The amount of commission is based on the amount of the insurance premium, mortgage or KiwiSaver balance.
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sport events, hampers or other incentives.
To ensure that our financial advisers prioritise the clients interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the clients goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interests, and the gifts and incentives we receive. OneStop Financial Solutions also undertakes a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser. From time to time providers may not pay commission and we may request to charge you a fee. This will be agreed upon by us well before any work has taken place.
Complaints Handling Process:
If you are not satisfied with our financial advice service in any way, you can make a complaint by emailing: service@onestopfs.co.nz or by calling us on 021 022 17130.
When we receive a complaint, we will follow our internal complaints handling process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we can’t we will contact you within that time to let you know we need more time to consider your complaint, and will aim to provide you with a realistic timeframe.
We will contact you by phone or email to let you know whether we can resolve your complaint, and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact our external dispute resolutions scheme, FDRS (Financial Disputes Resolution Service).
The FDRS (Financial Disputes Resolution Service) provides a free, independent dispute resolutions service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.
You can view their website: https://fdrs.org.nz/, contact them via email: enquiries@fdrs.org.nz, phone: 0508 337337, or write to them at: PO Box 2272, Wellington 6140
Website: https://fdrs.org.nz/
Disciplinary History:
I can confirm that I have not had any Disciplinary action taken against myself or my business.
Our Duties:
Interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests:
exercise care, diligence, and skill in providing you with advice
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice). This is only a summary of the duties that we have.
More information is available by contacting us, or by visiting the Financial Markets Authority website: https://www.fma.govt.nz.
